![]() ![]() SaRA is positioned as a tool that end users or their IT support staff can run directly on the computer that is experiencing a problem. It’s similar to the reasons behind the development of Exchange Analyzer – building tools that help customers identity common issues and fix them, without the time and expense of contacting someone else for support. The sooner problems can be resolved (and even better, resolved by customers before they need to call Microsoft), the better it is for customers and the lower the costs are for Microsoft. Which is why SaRA exists to help identity those issues and quickly narrow the possible root causes. And as they’ve learned, a lot of support calls are generated by factors outside of Microsoft’s direct control, such as client-side issues, network connectivity issues, DNS problems, and more. Microsoft is well aware of this, after all they take the support calls when things go wrong. Naturally you’re going to notice problems accessing and using Office 365 services from time to time. ![]() It’s true, Office 365 is a reliable, resilient service, which is remarkable considering the scale and complexity of the service. I’m getting excited, after a few Next buttons and no choise I must be getting close to the center of the maze.“Office 365 is an extremely reliable service…” opens the Microsoft article announcing the availability of the new Support and Recovery Assistant (SaRA). (I’m the kind of person that doesn’t read manuals, I just go for it when I get my Ikea furniture in flat packs). As I’m quite technical I’m going for the Advanced option. Depending on my issues I can select a different option. The second attempt was better:Īfter the I agree the following dialog appears: Then after the first attempt I got a failed to install message. The download progress and installation progress get a bit confused. Hmm, isn’t this a super bug that hospitals struggle with? Well the name is a bit unfortunate Microsoft Support and Recovery Assistant ( MSRA). It’s easy to download and install on a PC from the following link. Microsoft has launched a new tool to fix issues with Office 365. By Pieter Veenstra Microsoft Support and Recovery Assistant for Office 365 ![]()
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